Patient Information

The DDA Patient Experience

We’re committed to providing our patients with a positive experience in every aspect of their interaction with our office and medical professionals. From answering your medical questions to providing easy-to-use account services, we strive to keep you informed and satisfied with your care.

We encourage you to register with our Patient Portal, which provides you with secure log-in access for a wide range of services, including viewing your account; requesting appointments, prescription refills, and accessing health history forms.

Here’s important information that will help us help you:

MEDICAL

Medical Record Release Forms

MEDICATION REFILLS

Prescription renewals and refills can be requested from your Patient Portal account or by calling our office at (352) 331-8902.

All prescription and authorizations for renewals should be requested during normal office hours.
Kindly give 3 business days to process all prescription renewals.
Prescriptions requiring pre-authorization from your insurance carrier should be requested 14 business days in advance.
Patients with continuous medication refills, must be seen in the office on an annual basis.

SIDE EFFECTS/ALLERGIC REACTIONS:

Should you experience any side effects of the medication you have been prescribed, call our office immediately to report the problem. During evening hours, our answering service will forward your call to the physician on call.

Should you experience an allergic reaction (difficulty breathing, skin rash, etc), discontinue the medication immediately and call 911.

INJECTABLES:

Patients beginning any treatment for Hepatitis C should call the “member services” department for their insurance plan to determine the preferred pharmacy for injectable medications. Many insurance plans offer a mail order pharmacy for their injectables, while oral medications may be received from a local pharmacy provider.

If you have been ordered biologics by your physician, use this convenient worksheet for guidance.

Procedures Questions

Cancer Awareness

Questions During Business Hours
All patients are encouraged to call our office at (352) 331-8902 with questions regarding gastrointestinal medical problems. The office staff has been trained to answer many of your questions. Our staff will communicate information to your physician, and your call will be returned or otherwise answered at the first opportunity. If you leave a message on our office voicemail system for your physician’s Team Leader, please include your name, date of birth, phone number, and the reason for your call.

After Hours Questions
If you find it necessary to contact us after normal office hours, our answering service will forward all messages to our on-call physician. Your call will be returned at the earliest opportunity. Should your call not be returned by the next business day, please call our office again.